FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR MINIMUM ORDER QUANTITY?
We can do as little as one piece! In order to give you the best available price, we recommend ordering 12 pieces per color in your design. We also offer very cost effect alternatives for small orders such as heat transfers.
DO YOU HAVE APPAREL SAMPLES?
Yes, our showroom has an extensive variety of apparel samples and is open to all customers. Our office staff is ready to help you find the right apparel.
CAN YOU SPECIAL ORDER SAMPLE APPAREL?
Yes, we can special order any apparel samples for you, our customer covers the price of the blank and it is theirs to keep.
CAN I PROVIDE MY OWN APPAREL?
DO YOU PRINT SAMPLES?
Printed samples are usually on a per case basis. Simple designs and large orders are more likely to qualify, if you have a specific request please reach out to us.
I DON'T HAVE ARTWORK, CAN YOU HELP?
Definitely, our design team is ready to help you with all your needs. You can use one an original customizable design from our catalog or have us create one from scratch for you, find more information here.
WHICH FORMAT SHOULD I SUBMIT MY ARTWORK IN?
It is strongly preferred your artwork is supplied in an Adobe Creative Suite compatible file format; .eps, .ai, .pdf. .psd, .tiff.
You can also supply high resolution .jpeg or .png files.
300dpi or higher Layered PSD ﬁles or Vector files are strongly preferred. If artwork quality is not suitable for print, our design team is always ready and able to recreate your artwork.
Find out more information on art requirements here.
CAN I STOP IN TO DISCUSS MY ORDER?
Absolutely, our showroom is open to you and our friendly office staff is available to assist you. You can schedule an appointment over the phone or email, we also welcome all walk-ins during our office hours.
WHAT ARE YOUR OFFICE HOURS?
We are open Monday - Friday from 9am - 5:00pm
HOW LONG DOES IT TAKE TO PRINT MY ORDER?
Our standard turnaround is between 7-10 business days from the day artwork is approved and payment is made. However our goal is to meet your deadline, if you have a specific deadline we offer rush turnaround services.
DO YOU PROVIDE SHIPPING?
Yes, we provide shipping anywhere within the U.S.
We also can ship internationally but please ask first to make sure it's possible at the moment.
CAN YOU RUSH MY ORDER AND IS THERE A FEE?
Yes, in most cases we can, and depending on the order details there may be a charge.
DO YOU PROVIDE FINISHING SERVICES?
Yes, we can do everything from relabeling, hang tags to folding and poly bagging.
DO YOU PROVIDE BLIND PACKAGING AND SHIPPING?
Yes, if you request it, we can ensure that none of our company's information is on the packages, and that all shipping labels have provided information.